BENGALURU: A 26-year-old IT professional’s desire to gift his sister a Canon camera on Raksha Bandhan turned sour after he received a brick instead of the camera, for which he had paid Rs 36,3000.
Ranjeet Kumar, who works in Marathalli, ordered the camera through the e-commerce site, Amazon India, on August 11 and received his surprise package on August 16.
That is not all, Mr Kumar told Deccan Chronicle narrating the incident, the e-commerce site, rather than taking the onus, only added to his misery by not resolving the issue even a week after the incident.
“I had ordered Canon EOS 700D 18MP Digital SLR Camera (Black) for my sister as she is doing a course in photography and needed the camera. I had thought of gifting it to her on the Raksha Bandhan day and ordered it online on August 11 on the Amazon site, where I got a deal for Rs 36,300. I gave my company address for shipping and received the parcel on August 16. I paid the amount by swiping my card and I had a nasty surprise when I opened the package,” he said.
“I tried getting in touch with the agent, but could not. I immediately contacted the e-commerce site, but had a very bad experience with their customer care support team. They misbehaved with me during my telephonic conversations with them. It has been six days and I have been shooting mails to them asking for a refund, but the company has said that they will first set up an internal inquiry.”
After repeated calls, a representative from Amazon got in touch with Mr Kumar and assured him that they would look into the matter. The company wrote a mail stating, “Message From Customer Service, Dear Ranjeet, I’m Thinlay from the Amazon.in’s Executive Customer Relations team. Jeff Bezos received your e-mail and asked me to respond on his behalf. I’m sorry for the inconvenience you’ve experienced with your Order ID: 171-0230560-0472364. I understand that you’ve received a brick instead of Canon EOS 700D 18 MP Digital SLR Camera (Black) with 18-55mm and 55-250mm IS II Lens, 8GB card and Carry Bag. I’ve engaged our internal team to investigate this issue. Your patience is all that we require, while we work to resolve your issue. As I’m personally tracking this issue, I’ll surely write back to you once we have an update that needs to be passed on to you.’ Mr Kumar has approached the Mahadevpura police station and registered a complaint.